1. Information We Collect

We may collect the following types of personal information:

• Identifiers: Name, address, phone number, email address, and account details.

• Commercial Information: Details about your purchases, homeownership, energy usage, and utility provider.

• Internet Activity: IP address, device information, browsing behavior, and interactions with our website.

• Geolocation Data: General or precise location, where permitted.

• Audio or Visual Information: Recordings of customer service calls and images from in-person events (where applicable).

• Professional Information: Details about your role or business if you contact us in a professional capacity.

2. How We Collect Information

We gather personal information in the following ways:

• Directly from You: When you fill out forms, request information, or communicate with us.

• Automatically: Through cookies, web beacons, and similar technologies when you interact with our website.

• From Third Parties: Including service providers, marketing partners, or publicly available sources.

3. How We Use Your Information

We use personal information to:

• Provide and manage our products and services.

• Assess home suitability for solar systems.

• Communicate with you about your account or inquiries.

• Improve and personalize our offerings.

• Perform credit checks and process payments.

• Comply with legal requirements.

4. Sharing Your Information

We may share your personal information with:

• Service Providers: To support business operations and services.

• Business Partners: For joint marketing or promotions.

• Legal and Safety Obligations: To comply with laws or protect rights, property, or safety.

Third-party Selling and Sharing

We may sell or share (for cross-context behavioral advertising purposes) personal information to third parties. These companies may use your personal information for their everyday business purposes, including marketing.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Retention of Personal Information

We retain personal information only for as long as is reasonably necessary to fulfill the purpose for which it was collected. However, if necessary, we may retain personal information for longer periods of time, until set retention periods and deadlines expire, for instance where we are required to do so in accordance with legal, tax and accounting requirements set by a legislature, regulator or other government authority.

To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.

Therefore, we retain personal information for as long as the individual continues to use our Sites and/or Services for the purposes explained in our Privacy Policy. When an individual discontinues the use of our Site and Services, we will retain their personal information for as long as necessary to comply with our legal obligations, to resolve disputes and defend claims, as well as, for any additional purpose based on the choices they have made, such as to receive marketing communications. In particular, we will retain personal information supplied when joining our services, including complaints, claims and any other personal information supplied during the duration of an individual’s contract with us for the services until the statutory limitation periods have expired, when this is necessary for the establishment, exercise or defense of legal claims.

Once retention of the personal information is no longer necessary for the purposes outlined above, we will either delete or de-identify the personal information or, if this is not possible (for example, because personal information has been stored in backup archives), then we will securely store the personal information and isolate it from further processing until deletion or de-identification is possible.

All aforementioned statements regarding the sale and/or sharing data do not apply to Opt-in consent data.

5. Your Privacy Choices

You can control how your information is used and shared:

• Cookies: Adjust your browser settings to limit or block cookies.

• Marketing Communications: Opt out of emails or calls by following the instructions in our communications or contacting us.

• Access and Updates: Contact us to update or request access to your personal information.

6. Data Security

We implement reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the security of your information.

7. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the revised policy on our website with a new effective date.

9. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

UBH Solar
Email: sales@ubh.solar